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Materials Return Policy

Effective November 15, 2021
 

Guidelines

  • Damaged/missing items must be reported within 5 days of delivery or no adjustment will be made.
  • Returned products must be in saleable condition in order to be considered for credit.
    • Resaleable is defined as free from scratches, nail holes, saw marks, dirt or any other condition that distinguishes itself from its original form.
    • Any product sold in bundles must be returned in original bundle form.
  • Customers will be notified about items that are NOT elligible for customer credit (subject to our determination of saleability) will be held for 5 business days for pick up by customer. An additional delivery fee will apply if said items are re-delivered to jobsite.

 

STOCK Products

  • Returned within 90 days of invoice, and in saleable condition receive full credit.
    • Exception: Treated must be returned within 30 days to receive any credit.
  • Returned after 90 days, must still be saleable and are subject to a 25% restocking charge.
  • After 120 days are NOT RETURNABLE

 

SPECIAL ORDER products

  • Most are not returnable. No Credit will be issued.
  • Special Orders are often so designated on written quotations: windows, trusses, non-stock specialty products and products from certain manufacturers cannot be returned.
  • PLEASE ASK YOUR SALES REPRESENTATIVE for the return policy on individual products before ordering.
  • Special Order products deemed returnable must be resaleable and returned within 90 days and will be subject to a minimum 30% restocking charge (some vendors charge more).

 

Product Return Process

  • WE REQUEST A PHOTO be emailed of completed prepped materials to start return process.
  • Send a photo to the sales person who placed the original order to arrange pick up (see original invoice) or return product to one of our yards during standard business operating hours.
  • Product pick up
    • Loading return material safely and efficiently is our goal. Your cooperation is vital.
    • PREP Material
      • Collect material into ONE LOCATION and LABEL for easy identification
      • Protect vulnerable items from the elements (weather)
      • Neatly stack like items together and block for boom or moffet pick up.