Simonson Lumber Delivery Policy

Our delivery service has to be flexible and yet structured in a way to meet our contractor’s needs.

  1. Our goal is to have 1st loads within a 25 mile radius of one of our warehouses at the jobsite by 8:00 AM.
  2. All orders for stock inventory called in before 5:00 PM will deliver within 24 hours. Exceptions to this are whole house starts (cap loads, etc.) and special orders. Cap loads should be given 48 hours minimum lead time within the 25 mile radius.
  3. Emergency orders for stock products called into our offices by 10:00 AM will be delivered the same day.
  4. Returns will be picked up from jobsite within 48 hours of notification. Returns should be placed in one location, clearly marked and ready for pickup.
  5. Postponed or rescheduled deliveries will be worked into the schedule on the new day requested as time allows.
  6. Non-stock and special orders can deliver the day after we receive the product.